Terms of Service

1. Definitions

In these Terms of Service:

• "Vennio," "we," "us," or "our" refers to Whisker One Ltd, a company incorporated in England and Wales (company number 16270781), trading as Vennio, a scheduling infrastructure platform.
• "Service" refers to the Vennio platform, website, APIs, and all related services.
• "User," "you," or "your" refers to any individual or entity that accesses or uses the Service.
• "Calendar Data" refers to calendar events, availability information, and related metadata accessed through connected calendar accounts.
• "Connected Accounts" refers to third-party calendar services (such as Google Calendar or Microsoft Outlook) that you authorise Vennio to access.

2. Acceptance of Terms

By accessing or using Vennio, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use the Service.

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

3. Description of Service

Vennio is a demand-side scheduling infrastructure platform that inverts traditional booking models. Rather than publishing availability for others to book, Vennio enables businesses to:

• Aggregate availability: Connect multiple calendars across Google and Microsoft platforms to consolidate availability in one place
• View shared availability: See when contacts and customers are available, with their consent
• Propose appointments: Proactively suggest meeting times based on mutual availability
• Coordinate schedules: Facilitate scheduling between multiple parties without back-and-forth communication
• Integrate with business tools: Connect with CRM systems and other business applications via our API

The Service operates on a consent-based model where all parties must authorise calendar access before their availability is shared.

4. User Accounts

4.1 Account Creation

To use certain features of the Service, you must create an account by authenticating through Google OAuth or Microsoft OAuth. You are responsible for:

• Maintaining the confidentiality and security of your account credentials
• All activities that occur under your account
• Providing accurate, current, and complete information
• Promptly updating your information if it changes

4.2 Account Security

You must notify us immediately at matt@vennio.app if you become aware of any unauthorised access to or use of your account.

5. Calendar Access and Data Use

5.1 Authorisation

When you connect your calendar accounts, you grant Vennio permission to access your Calendar Data as described in our Privacy Policy. This access is used solely to provide the Service's scheduling functionality.

5.2 Google API Services

Vennio's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We only request access to the calendar data necessary to provide scheduling features
• We do not use Google user data for serving advertisements
• We do not allow humans to read your data unless we have your affirmative agreement, it is necessary for security purposes, to comply with applicable law, or our use is limited to internal operations
• We do not transfer your data to third parties except as necessary to provide the Service, as required by law, or with your explicit consent

5.3 Microsoft API Services

When connecting Microsoft accounts, Vennio complies with Microsoft's API Terms of Use and Graph API policies.

5.4 Revoking Access

You can revoke Vennio's access to your calendar data at any time by:

• Disconnecting the calendar in your Vennio account settings
• Revoking access through your Google Account permissions (myaccount.google.com/permissions)
• Revoking access through your Microsoft Account permissions

5.5 Data Retention

When you disconnect a calendar or delete your account:

• We will delete your Calendar Data from our active systems within 30 days
• Backup copies may be retained for up to 90 days before being permanently deleted
• We may retain anonymised, aggregated data that cannot identify you

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorised access to the Service, other users' accounts, or our systems
• Interfere with, disrupt, or place an undue burden on the Service or its infrastructure
• Send spam, unsolicited communications, or marketing messages through the Service
• Impersonate others or misrepresent your affiliation with any person or entity
• Collect, harvest, or store personal data about other users without their explicit consent
• Use the Service to schedule meetings for fraudulent, deceptive, or malicious purposes
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use automated means (bots, scrapers, etc.) to access the Service without our written permission
• Resell or redistribute the Service without authorisation

7. Payment Terms

7.1 Subscription Plans

Certain features of the Service require a paid subscription. Pricing, features, and billing cycles are described on our website and may change from time to time.

7.2 Billing

By subscribing to a paid plan, you authorise us to charge the applicable fees to your designated payment method. Fees are billed in advance on a monthly or annual basis, depending on your chosen plan.

7.3 Refunds

Subscription fees are generally non-refundable, except where required by applicable law or at our sole discretion.

7.4 Price Changes

We may change our prices at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following notice of the change.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including its original content, features, functionality, design, and underlying technology, is owned by Vennio and is protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Licence to Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal or internal business purposes.

8.3 Restrictions

You may not copy, modify, distribute, sell, lease, or create derivative works based on the Service without our prior written consent.

9. User Content

9.1 Ownership

You retain ownership of any content you submit, post, or display through the Service ("User Content").

9.2 Licence Grant

By submitting User Content, you grant Vennio a worldwide, non-exclusive, royalty-free licence to use, store, reproduce, modify, and display that content solely as necessary to provide and improve the Service.

9.3 Responsibility

You are solely responsible for your User Content and represent that you have all necessary rights to grant the licence above.

10. Third-Party Integrations

10.1 Third-Party Services

The Service integrates with third-party services including Google Calendar, Microsoft Outlook, HubSpot, Salesforce, and others. Your use of these integrations is subject to the respective third party's terms of service and privacy policies.

10.2 No Endorsement

Integration with third-party services does not imply endorsement by or affiliation with those services. We are not responsible for the availability, accuracy, or practices of third-party services.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from the Service will be accurate or reliable
• Any errors in the Service will be corrected

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VENNIO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of any third party on the Service
• Unauthorised access, use, or alteration of your transmissions or content
• Any scheduling errors, missed appointments, or calendar synchronisation issues

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED POUNDS (£100), WHICHEVER IS GREATER.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Vennio and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your User Content

14. Termination

14.1 Termination by You

You may terminate your account at any time by deleting your account through the Service settings or by contacting us at matt@vennio.app.

14.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms.

14.3 Effect of Termination

Upon termination:

• Your right to use the Service will immediately cease
• We will delete your account data in accordance with Section 5.5
• Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability

15. Your Data Protection Rights

If you are located in the United Kingdom or European Economic Area, you have certain rights under the UK GDPR and EU GDPR, including:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent

To exercise these rights, contact us at matt@vennio.app. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on our website with a new "Last updated" date
• Sending an email to the address associated with your account

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and delete your account.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vennio regarding the Service.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations without restriction.

17.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Vennio.

18. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: matt@vennio.app

Website: https://vennio.app